Customer Service Analysis

Customer service is an important part of every organization. With our solution, you can measure customer service metrics of each and every customer and also each and every employee. The metrics are captured without any interaction with the customer which would disrupt the customer’s natural behavior. Furthermore, the metrics are analyzed on a full population basis, not sample basis, which may be unrepresentative and therefore the conclusions will be appropriate.
Below we present only a small sample of benefits which could be obtained from the above mentioned metrics:

 

• Real time feedback on the number of customers present in a particular location in a given point in time- allows to react to situations before they occur- for example knowing the number of customers in the store can lead you to make a decision to allocate resources to opening a cash register before the queue actually forms

• Assess customer traffic vs. # of FTE’s- can be used to optimally plan the staffing within the POS and entire network

• Assess the cost of maintaining a branch vs. traffic in front of the branch- can be used to identify locations which have a low potential of breaking even

• Assess the effect of sales and marketing campaigns on customer traffic entering the branch- allows to quickly identify objective benefits of marketing campaigns and more efficiently allocate marketing spend

• Assess the effect of expositions/ visuals on customer traffic – assess the effectiveness of a change in the communication within a store to assess whether it increases customer interest

• Establish optimal hours of operations of branch vs. customer traffic

• Predict the effect of weather vs customer traffic