Simple to understand – this metric allows to identify and track information of queue formation within a point of sale. Similarly to all of the remaining metrics, the information can be compared to other locations, trends in time, or against other external information such as weather patterns, marketing campaigns, or promotional campaigns.
Below we present only a small sample of benefits which could be obtained from the above mentioned metrics:
• Establish the maximum acceptable length of a queue before a push alert is sent to open an additional cash register
• Proportion of potential lost customers due to too long waiting lines
• Time spent per particular customer in a queue
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